Tuesday, August 05, 2008

Situation Updates

First, but not most important, the laptop computer issue -

I wrote to CC on Sunday and told them I wasn't happy with the $39.99 optimization process.

Early this morning I opened up an advertisement from CC and discovered the same laptop on sale for $50 less than I paid for it, through a mail-in rebate. According to their "unbeatable price guarantee," rebates aren't considered when they are matching said "unbeatable price."

Later this morning I received a letter from their customer service. Essentially it said they would re-do the optimization process. Of course I have already taken care of the issues - Microsoft and Norton are all updated, I've added the icons I wanted on my screen desktop - so there is nothing for them to do.

It is still a good buy even if I do feel like I was taken for $90 now, what with the rebate coming up and all. It won't matter in a 100 years, or even next year, and that is the benchmark to go buy.

Second, Old Folks update -

I am happy to report my mother-in-law came home Friday. She is doing great in her recovery from her broken hip and partial hip replacement. She is definitely an inspiration, if not a lesson, to the whiners of the world (I include myself in that). She just does what she is told and moves on. I really admire her for that.

I am not so happy to report that my aunt who is charge of my great-aunt's care has decided to call in hospice for my great aunt, Susie. Hospice, for my friends not in the U.S., is palliative end-of-life care. Some folks like it, some don't. My two previous experiences with it have not been good but I do think the concept of it has merit.

Having hospice come to the assisted living facility is supposed to allow Susie to stay where she is, as opposed to being moved around and into the nursing home portion of the place where we stick old people (otherwise known as a retirement community).

Third, the helicopter rescue -

Sadly, my neighbor did not survive the physical ailment that had the rescue helicopter buzzing the area 10 days ago.

I had hoped that the speediness with which she received care would help her, but it was not to be.

The funeral was today. My husband and I attended, and I went to visitation last night. He knows the family much better than I, having played with the young sons all during his childhood, but then I too have known a few of the sons since elementary school.

It is always hard to lose your mama, I don't care who you are.

4 comments:

  1. You've been busy. I'm glad to hear about your mother in law, but so sorry about your neighbor. That must be hard. I hope she didn't suffer.

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  2. Thank you, Amy. I hope she didn't suffer, too.

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  3. Thanks for the updates. It's so good your MIL is up and around. I always admire people who can be so strong no matter what.

    I'm gonna think twice about going to CC next time I need a computer. You'd think they would want to keep their customer's happy, esp. with the amount of competition out there. Some places never learn.

    I'm sorry too, to hear about your neighbor. I was hoping the outcome would be different. I'll say a prayer for the family.

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  4. SF - CC is not such a bad place; I think all corporations would have treated me the same, frankly. The lack of customer service everywhere is a crying shame. The customer isn't first anymore, the almighty dollar is. It's a sign of the times.

    P.S. I also suspect I'd have gotten better service if I had been male, but I have nothing but a hunch to base that on.

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