I had a long-standing scheduled appointment at 9 a.m. with an internal medicine doctor at Carilion's new Riverside facility this morning (4/23/2014). I had called back in February and asked for assistance in finding a doctor, explaining I was having stomach issues, and was directed to Internal Medicine and given this appointment by someone at Carilion's appointment desk. I asked specifically if this doctor would be a good doctor to see for my issue and was told "I don't know, I just make appointments."
Anyway, I kept the appointment. An internist should know about your internal organs, after all, and that is where I am having problems. After I arrived and paid my co-pay, the nurse called me back to the examining room. Then she asked me if I was looking for a new primary care doctor. I said no, I was there for a specific issue, I have a primary care doctor whom I like and I wasn't interested in switching. However, my primary care doctor had encouraged me to seek help elsewhere because her months of assistance have failed to alleviate my problem.
Then I was told that unless I was switching to this internist as my primary care doctor, she wouldn't see me. I asked if she would see me this one time - I even offered to pay the specialist co-pay - and I was turned away!
I sat sobbing in the examining room while the nurse went out. Another came in and said the same thing. My husband was livid. I went sobbing out into the waiting room where at least I was refunded my copay. However, I am in so much pain and have been unable to find a doctor to help me. What is wrong with a health care system that doesn't bother to alleviate suffering?
Obviously, Carilion's health care system is not set up in the best interest of the patient AT ALL and I find it to be the most appalling method of taking care of people I have ever experienced. Apparently all they care about are profits.
I do not understand why I couldn't be evaluated and looked at for referrals or whatever I needed instead of sent away crying in pain. This callous doctor, her nurses, and this entire organization should be ashamed of itself for what I experienced this morning. I can't believe any health care organization would turn away a patient - a paying patient with good health insurance, I might add - over some stupid policy such as this.
It is no wonder people leave this valley to find medical care. You certainly can't find it here.
When I had my gallbladder out last summer, it was at Carilion Hospital. You might want to read my blog entry about that, appropriately entitled
A Comedy of Errors. It reads like a horror story. And I've been sick ever since - 10 months. Ten months solid of pain and nausea.
I don't know how this hospital organization receives any of these awards they tout. It can't be because they ask the patients what they think. Or maybe the patients are afraid to say because they fear they won't get care.
Well I am not afraid of the big bad behemoth of Roanoke. They owe me an apology, if nothing else.